Terms and Conditions

Definitions. In these terms and conditions 'we', 'us' and 'our' means Strawberry Steel. 'You', 'the client' or 'the customer' means the persons listed on the confirmation letter. If the confirmation letter lists a limited company 'you', 'the client' or 'the customer' means that company. 'The product’ means the artifact manufactured by Strawberry Steel. Strawberry Steel give notice that these terms and conditions together with your confirmation letter, the agreed specifications and invoice comprise the agreement or contract between Strawberry Steel and those listed on the confirmation letter. No representative of Strawberry Steel has the right verbally to vary these terms and conditions or the information within the Strawberry Steel website, or to enter into verbal agreements with customers of Strawberry Steel. By partially or fully paying the invoice or signing and returning the confirmation letter the customer is understood to accept our terms and conditions.

Alterations by Us. If we have to alter the specification of the product we will advise you as soon as practicable before the agreed date of manufacture. You will then have the choice of accepting the alteration, taking an alternative (where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid.

Cancellation by Strawberry Steel. We reserve the right in any circumstances to cancel the agreement to manufacture the agreed product. If we have to cancel your product, you will have the choice of taking an alternative if we are able to offer one (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid.

Order and Payment. Orders can be made over the telephone, by post or by email and are confirmed only upon payment by you of a non-refundable deposit of 50% of the total price of the product. A valid contract comes into existence between us upon our receipt of your deposit: we will at this point send you by email, post or fax a confirmation letter and invoice. The letter of confirmation will specify the agreed date of manufacture. The balance of the monies payable by the customer must be paid on delivery of the product. Payment may be made by electronic bank transfer, cheque, or cash. Please note that if the customer amends an order in any way any consequential additional charges may be imposed by Strawberry Steel and will be payable by the customer.

Cancellation by the Client. You may cancel your order at any time prior to the agreed date of manufacture providing the cancellation is communicated to us in writing. As this incurs administrative charges we will retain your deposit, we may also apply additional cancellation charges to cover the cost of any disbursements already made by Strawberry Steel in respect of your agreed product (such as construction materials).

Complaints. In the unlikely event that a Strawberry Steel artifact is not up to the standard as outlined in the agreed specifications a complaint should be made in writing within 28 days of the date of delivery. Failure to do this may reduce or extinguish any rights you may have to claim compensation from Strawberry Steel or any of its suppliers.

Website Description. We reserve the right to change any of the prices, products, services or other particulars contained on the Strawberry Steel website before we enter into a contract with you. If there is any change, we will advise you before we enter into such a contract. Please note that photographs used on the website and in promotional material are only used as examples and actual products may differ.

Law and Jurisdiction. The contract is governed by English Law with any action arising out of it being subject to the exclusive jurisdiction of the courts of England and Wales.

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